Refund Policy

1. When you can get a refund

Please ask within 7 days of the payment. We refund in these cases:

• Double payment: the same month was paid twice, for example online and at the office. The app detects this automatically and RAWM refunds the extra amount.
• Money debited but payment failed: your bank or UPI app shows a deduction, but the app does not show Payment successful. Usually the bank reverses it automatically within 5–7 working days. If it does not, contact us.
• Wrong amount charged because of a technical or payment-gateway error.
• Classes not provided by RAWM for a month you have paid for.

2. What is not refundable

• Monthly fees for a month in which classes were held, even if the student did not attend.
• Admission fees after the admission is confirmed.
• Registration, examination and admit card fees once processed.
• Gateway charges added by the payment page, except when the payment was a double payment or failed because of an error.

3. Fees paid in advance

If you paid next month's fee in advance and stop classes before that month begins, you can ask for a refund of that month within 7 days of payment.

4. How to ask for a refund

1. Open Fees → History in the app and note the payment reference (it starts with RAWMS).
2. Contact the RAWM office by phone, email or in person with the student's name, mobile number, payment reference and reason.
3. We check each request and tell you the result.

5. How the refund is paid

An approved refund goes back to the same card, UPI or bank account used for the payment. It usually reaches you in 7–14 working days, depending on your bank. Fees paid in cash at the office are refunded at the office.

6. Cancellation of a payment

You can cancel an online payment on the payment page before it is completed; no money is taken. A completed payment cannot be cancelled. If it needs to be returned, follow the refund steps above.

7. Changes to this policy

RAWM may update this policy. Changes apply to payments made after the new version is shown on this page.